DOES LEAN IMPLEMENTATION HELP IMPROVE BALANCED SCORECARD OF ISO 9001 CERTIFIED COMPANIES? EVIDENCE IN THAILAND LISTED COMPANY

Abstract

Implementing an ISO 9001-compliant QMS necessitated addressing investor expectations, often known as the influence of stakeholders on an organization. Investors were required to assess the readiness of the company's resources, which might have a bearing on the output's quality and consistency. Due to the importance of complying with the QMS, which required ISO 9001 at a minimum, and lean implementation, which was an accepted standard, by modern businesses, the purpose of this study was to investigate the relationship between lean implementation and the balanced scorecard of companies in S-Curve sectors, Thailand's future industry. Multiple regression analysis was performed to determine that the sampled S-curve organizations with QMS, ISO 9001 certification, and lean implementation passed three statistically significant components: Perfection, Value Stream Mapping, and Flow influencing Firm Performance. This study's findings would be helpful for firms seeking information to develop ISO 9001, Ministry of Industry, and Securities Exchange competencies in organizational administration. Additionally, investors may utilize this information to make decisions.