THE IMPACT OF EMPLOYEES' RESISTANCE TO CHANGE ON E-GOVERNMENT INNOVATION AND VALUE CREATION

Abstract

In recent years, the E-government system has evolved into an innovative tool for enhancing the efficiency of government operations. Despite this improvement, e-government programs still encounter several hurdles, such as employees' aversion to change. This study examines the influence of employees' reluctance to change on e-government innovation and the production of e-government value. The research study's constructs were assessed using the survey responses of 437 government employees as the sample. Smart PLS software was utilized to analyze the gathered data. According to the study's findings, employee resistance to change has a major impact on the success of e-government innovation and organizational agility. The results also reveal that e-government innovation substantially affects organizational agility and the generation of e-government value. In addition, the study demonstrates that organizational agility has a substantial effect on e-government value creation. To ensure the success of e-government innovation, it is anticipated that the findings of this study will offer researchers and practitioners a solid understanding of the significance of managing employees' resistance to change.