THE ROLE OF EFFECTIVE PUBLIC E-SERVICES AND ONLINE SINGLE SUBMISSION IN ENHANCING PUBLIC VALUE NET BENEFITS: A CASE OF THE INDONESIAN PUBLIC-SECTOR NON-PROFIT ORGANIZATIONS

Abstract

Adapting the research methodology proposed by Sterrenberg (2016), this study seeks to measure the success of information systems that affect public use and value. This study's primary purpose is to determine the relationship between information quality, system quality, service quality, and social quality and the adoption of Online Single Submission (OSS). This study surveyed 404 participants using cluster sampling and a questionnaire. This work employed quantitative methodology and SEM software for quantitative analysis. The findings of this study reveal that among the four antecedents of the use of Online Single Submission (OSS), the system's quality has the most significant impact on business actors' continuous use of the Online Single Submission (OSS) application. This study revealed that the Online Single Submission (OSS) application considerably impacts the public value net benefits. The outcomes of this study give stakeholders in the Online Single Submission (OSS) application and the One Stop Integrated Planting and Service Office the socialization necessary to collaborate in supplying information and utilizing the OSS program. The novelty of the research resides in the relationship between social quality and use, which influences the public value's net benefits.