THE IMPACT OF KNOWLEDGE MANAGEMENT ON EMPLOYEE PERFORMANCE: EVIDENCES FROM SERVICE SECTOR IN VIETNAM

Abstract

This research study investigates the impact of knowledge management on employee performance, with employee performance evaluated across three dimensions: task performance, contextual performance, and adaptive performance. Knowledge management is analysed through five distinct dimensions: knowledge creation, acquisition, storage, sharing, and utilization. Survey data collected from 575 employees in Vietnam reveal positive associations between knowledge generation, storage, sharing, and utilization with task, contextual, and adaptive performance. Based on these findings, the study provides actionable insights for organizations aiming to enhance employee performance by fostering effective knowledge management practices.