THE MODERATING ROLE OF THE HUMAN RESOURCE INFORMATION SYSTEM ON THE RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT CAPABILITIES AND BANK PERFORMANCE

Abstract

This study aims to investigate HRIS serves as a moderator between the knowledge management capabilities and bank performance. Using quantitative, cross-sectional design, data were derived from a structured survey given to a stratified random sample of 318 employees working in Jordanian commercial banks. Structural equation modeling (SEM) approach using SmartPLS 3 to analyze the data. The findings show that both knowledge infrastructure capability (KIC) and knowledge process capability (KPC) have a significant positive influence on the bank performance. Besides, HRIS is seen as a facilitator or moderator by installing KIC and KPC as drivers of performance, therefore, improving the strategic role and importance of these knowledge assets. This evidence aligns with the principles of the resource-based view (RBV) theory, which stresses the effective resource utilization. The work advances the theoretical and practical knowledge base by demonstrating that HRIS can support a seamless integration between KM and a capability setup designed to attract, motivate, engage, and provide equitable opportunities between the workforce members, which will be the factor of improvement of organizational performance. Given the findings, managers are invited to add the integration of HRIS and KM to their strategic priorities to improve collaboration, efficiency, and the effectiveness of the organization. Additionally, a longitudinal study design should be used to get to more general conclusions such as finding causal relationships and be expanded across different industries and different cultural contexts.