AN EMPIRICAL INVESTIGATION OF WAREHOUSE LABOUR COST OPTIMIZATION IN CROSS-BORDER E-COMMERCE FULFILMENT USING THE SCOR FRAMEWORK

Abstract

This research examines the composition of labour costs and the efficiency of operations within the outbound warehouse function of cross-border e-commerce supply chains. By applying the Supply Chain Operations Reference (SCOR) model, the study assesses labour strategies across the Source and Deliver dimensions, emphasising factors such as processing capacity, labour intensity, and the cost per unit order. Using empirical evidence from Chinese e-commerce exporters, the analysis highlights significant performance disparities between in-house and outsourced fulfilment models. Based on these results, a SCOR-oriented maturity framework is proposed to provide a structured approach for evaluating and improving warehouse labour performance in diverse operational environments.