IMPACT OF TECHNOLOGICAL ORIENTATION ON SUSTAINABILITY FINANCIAL INCLUSION AND ECONOMIC GROWTH: ROLE OF ENVIRONMENTAL CSR STRATEGY

Abstract

Introducing innovative investment strategies has primarily determined the competition between financial institutions. If this objective is to be attained, it is vital to identify the crucial components that enable financial institutions to fulfill their role in promoting economic expansion. In light of this, the objective of this study was to determine the impact that a technological orientation plays in financial inclusion and sustainability. The population group to focus on is the labor force employed by China-based financial companies. Smart PLS was utilized to conduct partial least square structural equation modeling on the 362 respondents' data. According to the study's findings, a technological focus has a positive and significant effect on both long-term viability and broad financial access. In addition, it has been established that a technical orientation significantly affects environmental corporate social responsibility, which ultimately leads to sustainability and financial inclusion. In addition, research has demonstrated that environmental corporate social responsibility has a significant role in mediating the relationship between the technical orientation of financial institutions and their capacity to remain sustainable and incorporate more people into the financial system. This study contributes to the current body of knowledge due to its illuminating findings. This study enlightens financial institutions regarding how implementing technology may transform an organization's emphasis through forming a strategic partnership with a better-positioned potential business.