LOGISTICS MANAGERS’ COMPETENCE - FIRM PERFORMANCE LINKAGE AND IMPLICATIONS FOR EDUCATION AND TRAINING: AN EXPLORATORY STUDY IN VIETNAM

Abstract

In the rapidly evolving supply chain environment, logistics managers play a crucial role in enhancing both individual and organisational performance. This study investigates the correlation between the competencies of logistics managers and  organisational performance in Vietnam, addressing a significant gap in the existing literature by emphasising both technical and interpersonal skills. Employing an exploratory qualitative research methodology, in-depth interviews were conducted with senior executives from seven case organisations. The findings suggest that logistics managers require a combination of technical competencies (such as strategic supply chain management, technology integration, and regulatory compliance) and interpersonal skills (including leadership, communication, and problem-solving) to excel in their roles. A positive association was identified between these competencies and improved individual and organisational performance. The study highlights the necessity of reforming logistics education and training programmes to better equip future managers with both practical and interpersonal skills. These insights hold substantial significance for logistics firms and educational institutions, serving as a foundation for future curriculum development and competency enhancement strategies.