VALUE CREATION MECHANISM OF DIGITAL TRANSFORMATION IN FINANCIAL AND ACCOUNTING SHARED SERVICE: A SYSTEMATIC REVIEW

Abstract

The accelerating integration of digital transformation within financial and accounting shared services (FASSDT) has drawn considerable scholarly and professional interest. Despite this growing focus, the underlying processes through which FASSDT facilitates value creation remain inadequately explored. This research endeavours to elucidate the value-generation mechanisms embedded within FASSDT by undertaking a systematic review of 30 peer-reviewed articles sourced from the Web of Science (WOS) and China National Knowledge Infrastructure (CNKI) databases. Utilising grounded theory methodology (GTM), the study inductively formulates a conceptual framework delineating how FASSDT enhances organisational value. Through the development of this framework, the study identifies four principal mechanisms by which value is generated: the evolution of processes, organisational structures, data capabilities, and operational models. The empirical findings underscore the contributions of FASSDT to enterprise value through these transformative mechanisms. Positioned within both theoretical and applied contexts, this investigation represents the first comprehensive attempt to systematically delineate and construct a framework encapsulating the core mechanisms of value creation in FASSDT. It addresses a pivotal gap in existing literature concerning financial and accounting shared services (FASS) and digital transformation (DT), offering substantive guidance for practitioners overseeing FASSDT implementation in organisational contexts.