DETERMINANTS OF NON-COMPLIANCE WITH CONTROL ACTIVITIES IN SOUTH AFRICAN GOVERNMENT DEPARTMENTS

Abstract

This research holds considerable importance as it exposes core deficiencies within compliance frameworks and proposes actionable solutions aimed at fostering improved governance and service provision in South African governmental entities, specifically within the Eastern Cape Department of Rural Development and Agrarian Reform (ECDRDAR). It critically assesses the role and effectiveness of Internal Control Units (ICUs) in promoting compliance and operational accountability within the ECDRDAR. The study adopted a purposive sampling technique to select participants and employed a quantitative cross-sectional survey comprising 150 respondents through interviewer-administered questionnaires. The findings uncover both relational and predictive factors underlying non-compliance, including ineffective dissemination of compliance protocols, limited staff training, constrained autonomy of ICUs, and inadequate managerial backing. The study underscores the pivotal function of compliance in facilitating efficient public service delivery. The results advocate for data-driven policy interventions that prioritise capacity-building initiatives, effective communication, reinforced independence of oversight mechanisms, and robust strategic leadership. These reforms are vital for enhancing compliance standards, improving service outcomes, and restoring public confidence in governmental institutions.