INFORMATION TECHNOLOGY GOVERNANCE ROLE ON THE BUSINESS CAPABILITIES AND MANAGEMENT IN PUBLIC SECTOR ORGANIZATIONS IN THAILAND

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Abstract

Due to the enormous impact on organisational management, e-governance has received the attention of modern literature and regulators. Thus, this study aims to determine the effect of e-governance characteristics such as process, structure, and relationship mechanism on the successful administration of government organisations in Thailand. Additionally, this study examines the mediating impact of organisational capacities in the relationships between information technology (IT) governance characteristics such as process, structure, relationship mechanism, and effective business management in Thai public sector companies. Questionnaires were used to collect data, and smart-PLS was used to conduct analyses. The findings reveal that e-governance elements such as process, structure, and relationship mechanism all positively correlate with effective business management in Thai government organisations. Additionally, the results indicated that organisational capacities play a crucial role in mediating between the nexus of e-governance dimensions and effective business management in Thai government enterprises. This research aided policymakers in creating policies on e-governance and business management adoption.      

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Published

2022-03-29